Dial Call Back

	Company
	-What is Dial Callback
	Dial Callback is a facility-based telecom service provider that specializes in value-added long-distance services. Because our services are primarily marketed through an extensive network of master agents and online affiliates, Dial Callback is able to provide services at rates much cheaper than the competition's.

	-How long has Dial Callback been in business?
	Dial Callback has been in business since 1997. Since then, we have steadily been developing and improving our offerings.

	-How reliable are your services?
	With 24/7 on-site monitoring, real-time diagnostics and reporting, our system is designed to function under the toughest conditions. Fully redundant switching platforms and web servers located at a strategic bandwidth hub in Toronto also help to all but eliminate downtime.

	Service
	-What kind of products and services can I order online?
	You can order dial-around long distance, enhanced toll free service, international callback, click-to-talk buttons, and prepaid phone cards.engine oil.

	-How soon can I start using your services?
	After submitting your order, we will perform a credit check. Assuming everything is okay with your credit check, you should be able to start within a few hours.

	-How will I know when my account is active?
	We will send you an email to inform you when your service has been activated.

	-How often do you change rates?
	International rates are being reduced generally twice a year. Whether or not you're a customer, you can sign up for our newsletter to keep abreast of changes to rates.

	-Can I cancel my service any time without incurring penalties?
	Yes, just contact us and inform us that you want to cancel your account.

	Customer Care
	-What options do I have to contact customer service?
	You can contact us by phone, email, or fax. You can also interact with our customer service center using click-to-talk buttons from our web site.

	-Can I manage my account online?
	Yes, you can use our eCare service free of charge. This is an online account management system that allows you to: - View your current invoice - Change your billing profile - Add new services instantly to your existing account - Change your registered number - Place calls directly from your desktop - Download call details into an application of your choice.

	Billing
	-How will I be billed and how often?
	You will be authorized every week for the total amount of funds in your account. However, you will also be billed every week for the amount of funds you use. Every month, you will be notified by email that your invoice has been posted online, and billed for the service charges for your service.
	-What are my bill payment options?
	You can pay with Visa, Mastercard ,or Amex. You can also open a prepaid cash account and make payments to Dial Callback using Western Union QuickPay or wire transfers.

	-Are there other fees charged on my account?
	Applicable taxes will be added to you invoice.

	-Are there any service charges/hidden costs?
	No, there are no hidden costs. But, there is a $4 service charge per month, however if you use more than $20 a month, then the $4 service charge is waived.

	-What currency will I be charged in?
	You will be charged in US Dollars. Canadian customers will also be charged in US Dollars.

	-How can I view my account balance?
	When you access your eCare account online, you will be able to view your current balance.

	-How can I resolve billing disputes?
	You can contact us either by emailing your complaint to billing@Dial Callback.net or by calling our customer care center at 1-888-6DIAL CALLBACK (1-888-683-5226).

	Callback Service
	-What is the callback service?
	The Callback Service is an automated call-return system. Every customer is given a unique access number (also called DID). Each DID has an assigned callback number. Whenever the DID rings once, Dial Callback's system recognizes the account number and immediately calls the user back. When the user picks up the call and hears a voice prompt inviting him or her to place a phone call, the user then makes the call to any destination in the world at Dial Callback's discounted rates.
	-Can I use callback service from any country?
	Any working telephone number from anywhere in the world can be programmed for the callback service.

	-Can I use callback from a hotel or office extension?
	Yes, you can program the callback service to automatically dial room numbers or extensions after the inbound call has been answered. You can even record voice greetings that instruct a live attendant to transfer the incoming call.

	-Can I initiate calls from my computer?
	Yes, we have a web trigger you can use to initiate calls from your PC. Simply enter your access number and destination number, press the CALL button and in a few seconds you will receive a callback and will immediately connect to your destination number.

	- Can I manage my calls online?
	Yes, you can see your call details in just a few seconds after the call has been completed.

	Dial Around Service
	- What is the Dial Around service?
	Dial Around is a long distance service that requires you to enter a toll free number before placing your outbound call. This way you will bypass your long distance carrier charges.

	- From which countries can I use the Dial Around service?
	At this time, Dial Around can only be used from Canada and the US.

	- Can I use Dial Around from cellular phones?
	Yes

	- Can I use Dial Around from cellular phones?
	Yes

	- What if I call from a telephone number other than my registered number?
	If you call from a different phone number, the system will prompt you to enter your PIN code. Using this method, you can make calls from anywhere in North America.
	Toll Free Service
	- What is an enhanced toll free service?
	This is a service that provides a stand-alone toll free number with advanced telephony and routing features. These features are designed to enhance your customer experience as well as your business productivity and call control.

	- What features do you offer for call centers?
	For large call centers, load distribution and intelligent routing based on captured data is particularly important.

	- What important features do you offer for small businesses?
	For small businesses and home offices, other features are more important. For example, find-me allows you to ring multiple numbers at once, and the virtual office option enables you to program office greetings and virtual extensions with voice mail.

	- Can I view call details at any time?
	Yes, you can view and download call details using our eCare online manager. Every call contains the caller ID and is posted in just a few seconds after completion. We also provide online reporting tools to help you measure your sales and marketing campaigns.

	- How long it takes to get a toll free number from Dial Callback?
	You can get a toll-free number immediately upon placing your order online. However, vanity numbers take 4-7 business days and transfer numbers take upto 2 weeks to activate.

	- Can I transfer my existing toll free number to Dial Callback If so, what is required and how long would it take?
	You can transfer your toll free number to Dial Callback and enjoy our features and savings. Transferring your existing toll free number to Dial Callback could take up to 2 weeks. You are required to fax us a Resp-Org form, which can be printed from our web site.

	- Where can I receive calls from?
	You can receive calls from anywhere in Canada, US and US offshore territories.

	- How long does it take to program the ring-to number?
	You can do so almost instantly. First, call our menu system or login to your online account to change the ring-to number to any other location.

	- Can I have the toll free number re-directed to my cellular phone?
	Yes

	- Can I program my toll free number to an international number?
	Yes, one great feature of our toll free service is that you can program it to any location in the world.

	- Do you offer special discounts to high volume users?
	Yes, if you are a high volume user, you can provide us a recent invoice and we'll do everything possible to beat your current toll free rates.

	- How can I request a specific toll free number?
	Just use our toll free search box and we'll add the requested number into your order form.

	- Is there a difference between 800, 888, 877 and 866 numbers?
	There is no technical difference between 800, 888, 877 and 866 numbers. Because of a tremendous demand for toll free numbers, different codes were created.